FAQ Page

Mycroclean Masks

  • Do the masks comply with current Coronavirus regulations?

    The Mycroclean masks obtained the Approval for the Production, Marketing and Use of the Istituto Superiore di Sanità No. 0017480 18.05.2020 D42, as type II devices for medical use, guaranteed by a BFE coefficient of 99.8%. They can be used by everyone, even in hospitals and guarantee high protection against viruses and bacteria.

  • What type masks are they?

    The fabric of Mycroclean masks is comparable to FFP2 models in terms of protective capacity. The masks obtained the Approval for the Production, Marketing and Use of the Istituto Superiore di Sanità No. 0017480 18.05.2020 D42, as type II devices for medical use, guaranteed by a BFE coefficient of 99.8%.

  • What filtering capacity do the masks have?

    The Mycroclean masks successfully passed all the tests carried out in the dedicated laboratories and obtained the Approval for the Production, Marketing and Use of the Istituto Superiore di Sanità No. 0017480 18.05.2020 D42, as type II devices for medical use. They are made of materials of preferential EEC origin and have a bacterial filtration capacity (BFE) of 99.8% and particle filtration capacity (PFE) of 95%, both for incoming and outgoing air.

  • When should I wear the mask? Is it mandatory?

    In order to contain the spread of the COVID-19 virus, it is mandatory to use respiratory protections in enclosed places accessible to the public, including transportation, and on all occasions when it is not possible to continuously guarantee a safe distance. The mandatory use in some regions was extended to other contexts. In these cases, it is recommended to check the regulations of your Region and rely on common sense.



  • How much do the masks cost?

    The mask prices vary depending on whether are for private or corporate use. For private users, the cost per individual BP2020V3 mask is €8.90. The cost per single BP2020V3 TN mask is €13.50. The cost per single BP2020V3JUNIOR mask is €13.50. For companies, the cost per individual BP2020V3 mask is €6.00. The cost per single BP2020V3 TN mask is €9.50. The cost per single BP2020V3JUNIOR mask is €6.50.

  • What is the difference of the two adult versions?

    The BP2020V3TN mask consists of fabric that can be washed in the washing machine at up to 60°C for about 100 washes. And it consists of a double layer, with a water-repellent outer layer. The BP2020V3TN mask consists of a single layer of fabric that can be washed in the washing machine up to 60°C, for about 500 washes. It is extremely effective, but less water-repellent than the double layer version.

  • Are Mycroclean masks surgical?

    No, the fabric of Mycroclean masks can be compared to the FFP2 masks in terms of filtration capacity. The masks obtained the Approval for the Production, Marketing and Use of the Istituto Superiore di Sanità No. 0017480 18.05.2020 D42, as type II devices for medical use, guaranteed by a BFE coefficient of 99.8%. They guarantee, therefore, a higher protection than the surgical type.

  • Are masks for children available?

    Yes, Mycroclean also markets highly protective washable and reusable pediatric masks, suitable for children of different ages. The Junior masks can be purchased on-line, through the form available here. For private users, the cost per individual BP2020V3JUNIOR mask is €9.40. For companies, the cost per individual BP2020V3JUNIOR mask is €6.50.

  • Is the mask also mandatory for children?

    From the age of six years, children are required to wear the mask, with particular attention to the choice of shape and size. Mycroclean Junior masks for children aged 9-12 years and Mycroclean Kid masks suitable for children aged between 6 and 9 years are available by clicking here.

  • Are the masks available in different sizes?

    Mycroclean masks are available in adult, teenager and children sizes. Each version is produced in a unique size, to be easily wearable and adaptable to any type of face.

  • How can I know if a mask is authentic?

    The Mycroclean masks are identified by a progressive serial number that guarantees their authenticity.

  • Where can I view the technical specifications of the masks?

    The information sheet containing the technical specifications of Mycroclean masks is available on-line, in the section dedicated to the products. Click here.

  • Are the masks disposable after use?

    No, Mycroclean masks are reusable and washable at 60°C. They are not disposable products, but highly protective items. A quality choice for the protection of your health and an eco-sustainable solution, for the respect of the environment.

  • Can I choose the colour of the masks before purchasing?

    No, it is not possible to choose the colour. The colours you will receive will be random.

  • I wear glasses, are the Mycroclean masks suitable for me?

    The great breathability and lightness of our masks make them very comfortable to wear even for wearers of prescription eyewear or sunglasses. Wearing them in the correct way ensures an "anti-fog" effect when wearing eyeglasses.

  • I have symptoms of respiratory infection. Can I use Mycroclean masks?

    Yes, Mycroclean masks are safe protective devices, both for incoming and outgoing air. They obtained the Approval for the Production, Marketing and Use of the Istituto Superiore di Sanità No. 0017480 18.05.2020 D42, as type II devices for medical use, guaranteed by a BFE coefficient of 99.8%.

  • I am a healthcare worker, can I use the Mycroclean masks?

    The Mycroclean masks obtained the Favorable Approval for the Production, Marketing and Use of the Istituto Superiore di Sanità No. 0017480 18.05.2020 D42, as type II devices for medical use. Therefore, they are also suitable to be used in hospitals and healthcare environments.

  • In case of wear and tear, how can I dispose of the masks?

    The Mycroclean masks can be disposed of as municipal solid waste (RSU), unless they were contaminated. In that case, they shall be disposed of as special waste. The outer packaging that packages the kit shall be disposed of as plastic.

Orders & Shipping

  • How do I place an order?

    The Mycroclean masks for adults and children can be purchased online both for private users and companies, including those who hold a VAT number, as well as institutions. Please fill in the form in the required fields to proceed, clicking here.

    For private individuals the minimum order is a kit (package) containing 10 masks. The cost per single BP2020V3 mask is €8.50. The cost per single BP2020V3 TN mask is €13.50. The cost per single BP2020V3JUNIOR mask is €13.50. For companies, the minimum order is 100 masks, in packs of 50 masks each. The cost per single BP2020V3 mask is €6.50. The cost per single BP2020V3 TN mask is €9.50. Cost per single BP2020V3JUNIOR mask is €6.50 (and are individually packaged).



  • What are the shipping and delivery times?

    Delivery time is estimated at 3 business days from payment. In exceptional cases or emergency situations, the time specified may change.

  • How much does shipping cost?

    The cost for shipping the masks is fixed and is €20. This cost is not a charge due to the company, but due to the overtime work that shipping companies are implementing to ensure deliveries throughout Italy with maximum speed, in about 3 business days.

  • How do I check the status of my order?

    Following the order, the system sends an email confirming the occurred receipt at the address specified in the form, which also contains the specifications of the total amount to be paid, the payment method and the shipping details. When the order is ready, a new email is sent with the confirmation of its processing and shipment, accompanied by the tracking number of the package.

    To check the processing status of the order in all its stage , you can contact the dedicated customer service at info@mycroclean.com.

  • Is it possible to purchase customised quantities?

    You can request the customisation of the masks by contacting customer service at info@mycroclean.com.

  • After purchase, how can I receive the invoice?

    For orders from company users, the invoice is automatically issued in electronic format. For orders from private users, you must request the document by contacting customer service at info@mycroclean.com.

  • I did not receive the confirmation email. How do I know if the order was successful?

    Following the order, the system automatically sends an email confirming the occurred receipt to the address specified in the form We suggest you to check in all the folders of the mailbox, even in the spam folder. Sender: info@mycroclean.com. If the email is not received, you can contact customer service at info@mycroclean.com and provide your order reference number.

Use, washing and maintenance

  • How do I wash the masks?

    Mycroclean masks can be washed like an ordinary garment, in the washing machine by setting the program to 60°C, with household detergent, or by hand leaving the product soaking. It is not recommended to use fabric softener and bleach. These procedures are sufficient to maintain unchanged the protective power of the masks.

  • What is the correct way to wear the mask?

    Mycroclean masks are manufactured to be easily wearable and adaptable to any type of face. Both for adult and paediatric models, the narrower part must cover the nose, the wider part must be placed in front of the mouth and elastic bands must be fixed behind the ears. Place the side containing the label on the external side.

  • Before wearing the mask, do I have to wash or sanitise it?

    The Mycroclean masks are manufactured and packaged in a sterile environment, which allows them to be used immediately, without the need of pre-washing them. Before using, handle the product with clean and sanitised hands and make it adhere to the face by following the instructions provided here.



  • Can I make any changes to the mask?

    It is recommended that you do not make any changes to the Mycroclean masks, either by working on the fabric or on the fixing elastic bands. Otherwise, the mask loses its protective capacity and is not covered by the manufacturer's warranty.

Pharmacies & resellers

  • I own a pharmacy. How can I purchase the Mycroclean products?

    Pharmacies or companies interested in reselling the products can request a commercial partnership and purchase the Mycroclean masks through the on-line form available here. Minimum order quantity: 100 pieces. For orders exceeding 500 pieces, please contact us at info@mycroclean.com.

  • Is it possible to place large orders?

    Yes, there are no quantity limits. For orders exceeding 500 pieces, please contact us at info@mycroclean.com.